Terms and conditions

01

Who is on the other side

dcaballero.com is my store. I am Diego Caballero, a landscape and nature photographer working out of Guadalajara, Jalisco, Mexico. I sign my work as D. Caballero.

There is no team behind this: I check every piece before it leaves, and the person who answers when you write is also me, at soporte@dcaballero.com.

02

What you are buying

I sell fine art prints of my own photographs in three lines:

• Studio Print — 100% cotton fine art paper, open edition, signed. Shipped unframed.
• Gallery Print — canvas on a wooden stretcher, open edition, ready to hang.
• Collector Edition — acrylic face-mount, limited to 50 pieces per image across all sizes, signed, numbered and with a certificate of authenticity.

Every piece is made to order the moment you place it. There is no warehouse of printed work waiting for a buyer.

03

Editions, signature and numbering

On limited editions the number is assigned at the moment of purchase and recorded. The certificate of authenticity travels with the piece.

I never invent an edition size or a scarcity that does not exist: what the artwork page says is what there is.

04

Color, size and the normal variation of a print

Your screen and my paper are not the same medium. I calibrate and proof every file, but a color on a backlit screen is never identical to that color on cotton or under acrylic. A reasonable difference in tone or density is part of the craft, not a defect.

Sizes are nominal. A few millimetres of variation in the trim or the mounting is within what to expect.

The Virtual Preview on the site helps you imagine the scale on your wall, but it is a computer-generated simulation, not a measurement.

05

Prices and currency

Prices are shown in the currency of your region: Mexican pesos, US dollars or Canadian dollars. The price of the work and the shipping you see on the final payment step are what gets charged.

I can change prices at any time, but never after your order is confirmed.

On limited editions the price rises as the edition sells through. That is stated on the artwork page before you buy.

06

Payment

Payment is processed by Stripe. Your card details go straight to Stripe: they never pass through my servers, and I neither see nor store them.

The order is confirmed when Stripe authorizes the payment. If the charge fails, there is no order.

07

Production and shipping

Orders going to Mexico are printed and shipped domestically. Orders to the United States and Canada are produced by a print partner in the destination region and ship from there.

Rates, timing and everything else are on the Shipping page.

08

Cancelling or changing an order

Because production starts shortly after your purchase, the window to cancel or change size, finish or address is short: write to me within the first 24 hours and, if the piece has not entered production, we sort it out at no cost.

Once printing has started I cannot cancel it. What I always cover is damage in transit and manufacturing defects, and that is on the Returns page.

09

Your account

You can buy with or without an account. If you create one, you are responsible for your password and for what happens from your session.

I need your shipping details to be correct and complete. If a parcel is lost or returned because the address was wrong, reshipping is at your cost.

I can close an account if I detect fraud, impersonation or abuse of the site.

10

Copyright: what you buy and what you do not

You are buying the object, not the image. I retain full copyright in all of my photographs, including the one hanging on your wall.

With the piece in your hands you can display it, resell it as a single physical object and pass it on. You cannot reproduce it, scan it, reprint it, use it commercially or in advertising, or create derivative works from it — including digital or tokenized versions — without my written permission.

Everything on this site, photographs, text and design, is mine or licensed to me. You are welcome to share a link; you may not download the images to use on your own.

If you want to license an image for a project, write to me: there is almost always a way to do it.

11

The Virtual Preview

The visualizer uses artificial intelligence to place a piece over a photo of your space. It is an approximation: the scale, light and color of the result are indicative and are not part of what you buy.

By uploading a photo you confirm that you are entitled to use it and that it does not include people who have not consented. Do not upload photographs belonging to others or content that is not yours.

Each use of the tool has a real cost, so there is a limit per visitor. If you hit it, come back in a while.

12

Trade program

The Trade program for design studios, architects and hospitality requires me to approve your account before the discount applies. It is for projects, not personal purchases, and I can withdraw it if it is used otherwise. These terms also apply to trade orders.

13

How far my liability goes

I stand behind the work I ship: if it arrives damaged, comes out defective, or I sent the wrong piece, I fix it. To the extent the law allows, my maximum liability to you is the amount you paid for that order.

I am not liable for indirect damages, for what happens to the piece after delivery, or for delays caused by the carrier or by circumstances outside my control.

None of the above cuts into the rights consumer law gives you: in Mexico, the Federal Consumer Protection Law; outside Mexico, whichever applies where you live.

14

Site availability

I do what I can to keep the store running, but this is a website, not a critical service: there may be maintenance, outages or catalog changes without notice.

15

Governing law

These terms are governed by Mexican law. For any dispute, and without prejudice to the rights consumer law in your country gives you or to the jurisdiction of Mexico's federal consumer protection agency, the parties submit to the courts of Guadalajara, Jalisco.

16

Changes to these terms

I may update this page. The version that applies to your purchase is the one published on the day you ordered; the date above tells you which one is current.